Refund Policy

A Legal Disclaimer

Teachers Express Logistics (TEL) - Refund Policy

At Teachers Express Logistics (TEL), we are committed to providing exceptional freight forwarding and logistics services tailored to meet the unique needs of our clients. Due to the nature of our business, TEL does not offer refunds or returns once services have been initiated or completed.

Policy Overview:

Non-Refundable Services: All freight forwarding, shipping coordination, and logistics services rendered by TEL are final and non-refundable.
Cancellations: Orders or shipments that are canceled after dispatch or during transit are not eligible for refunds. However, TEL will work diligently to mitigate costs and provide alternative solutions when possible.
Service Disputes: If you experience any issues with our services, we encourage you to contact our customer service team immediately. TEL is dedicated to resolving concerns quickly and efficiently to ensure customer satisfaction.

Exceptions:

TEL will assess refunds or credits on a case-by-case basis in the rare instance of service errors attributable to TEL. Any such decisions will be made at the sole discretion of TEL management.

For further questions or assistance, please reach out to our support team at (513) 407-8792 or info@teachersexl.com.

Thank you for choosing Teachers Express Logistics.